Frequently Asked Questions

GoWell Hospitality is your STR operations partner — a comprehensive STR operations partner. We manage the full operational cycle between guest stays: departure cleaning, linen and laundry, toiletry restocking, property inspection, and real-time photo reporting. We manage the full operational cycle so you can focus on growing your portfolio.

Start by filling out our contact form or calling us directly. We'll schedule a brief call to understand your portfolio — number of units, locations, booking volume, and current challenges. From there, we build a service plan tailored to your operation and get started within a few business days.

Our primary service area covers Miami-Dade and Broward County, including Miami, Brickell, Coral Gables, Doral, Hialeah, Miami Beach, Wynwood, Coconut Grove, Fort Lauderdale, Hollywood, Hallandale Beach, Pompano Beach, Deerfield Beach, and Weston. Contact us to confirm coverage for your specific location.

No minimum. We work with individual owners with a single unit as well as property managers with 30+ properties. Our pricing and service structure adapt to your portfolio size.

We sync directly with your booking calendar (Airbnb, VRBO, Booking.com, or your PMS). Every checkout automatically triggers a scheduled service. You don't need to manually request cleanings — it's all handled in the background based on your reservation data.

Our coordination team stays connected throughout every operation — monitoring your booking calendar in real time and maintaining direct communication with your on-site team before, during, and after each service. If a checkout time changes or an unexpected situation arises, we adjust the service schedule immediately, notify you, and ensure the next check-in is never compromised. You don't need to manage the back-and-forth — we handle it.

Yes — 365 days a year. STR guests check out on Sundays, on Christmas, and on any other day. We're available every day of the year to ensure your units are always ready.

Yes. We currently manage 300+ jobs per month across 25 active clients. Our operations are designed for high-volume, simultaneous turnovers. We assign teams based on your portfolio geography and checkout timing.

After every service, you receive a photo report covering each room — documenting the condition of the unit at completion. You can verify the state of your property from anywhere, before your next guest arrives.

Any damage or maintenance issue discovered during a service is immediately photographed, documented, and reported to you — before the next guest arrives. This gives you time to act, file a claim with the platform, or arrange repairs without it affecting your guest experience.

Yes. Every property has a customized checklist based on its layout and your specific requirements. Our teams follow the same checklist every visit — nothing is left to memory or judgment. Consistency is the foundation of our quality standard.

Yes. We manage linen laundering and restocking as part of our service. Fresh linens and towels are set up hotel-style at every turnover. We monitor par stock and alert you when replenishment is needed.

Yes — shampoo, conditioner, body wash, soap, paper products, and other guest essentials are restocked during every turnover service. We create a custom supply list per property and manage levels proactively.

Standard supplies are included as part of our service — no separate billing, no surprise charges. Every turnover includes our standard kit: toiletries (shampoo, conditioner, body wash, and hand soap), toilet paper, paper towels, dish soap, and a sponge. If you have specific supply requirements beyond the standard kit — premium products, branded amenities, or additional items — we can accommodate those and will discuss any associated costs with you directly before proceeding.

Pricing is based on property size, service type, and volume. We don't post flat rates because every portfolio is different. Contact us for a customized quote — most clients receive pricing within 24 hours of their initial consultation.

We work primarily on ongoing service agreements, not rigid long-term contracts. We earn your business every turnover through consistent quality — not by locking you in.

An independent cleaner gives you one person — no backup, no system, no reporting. GoWell gives you a full operations team with standardized processes, photo documentation, supply management, damage reporting, and 365-day reliability. We're not a vendor you manage — we're a partner that manages the operation for you.