Unit Preparation from Checkout to Check-In
Everything that needs to happen between a guest leaving and the next one arriving — executed consistently, documented completely, and delivered on time every time.
Departure Cleaning
Complete top-to-bottom reset between guest stays. Your unit is fully sanitized and guest-ready before the next arrival — consistently, with no delays.
- Full kitchen and bathroom sanitation
- Vacuuming, mopping, and surface wipe-down
- Fresh linen and towel setup
- Trash removal and recycling
- Post-cleaning photo report
- Maintenance flag if any issues found
Linen & Laundry Service
Professional laundering, pressing, and restocking of all bed linens, towels, and bath mats. Every turnover. No extra coordination required from you.
- Bed linen change and hotel-style setup
- Towel replacement (bath, hand, pool)
- Bath mat refresh
- Laundry pickup and drop-off coordination
- Par stock monitoring and alerts
Supply & Toiletry Restocking
We restock toiletries, paper products, and guest essentials restocked every turnover — so your property always delivers a premium arrival experience.
- Toiletries (shampoo, conditioner, body wash, soap)
- Paper products (toilet paper, paper towels)
- Kitchen essentials (dish soap, sponge)
- Low-stock alerts before running out
- Custom supply list per property
Verification and Standards on Every Turnover
Quality isn't assumed — it's verified. After every service, our team conducts a structured inspection that confirms the unit meets GoWell's guest-ready standard before check-in.
Post-Clean Quality Inspection
After every turnover, our team conducts a structured quality walkthrough to confirm the unit meets GoWell's guest-ready standard — before we leave. This is about service quality: linens, staging, amenities, cleanliness, and overall presentation.
- Room-by-room quality checklist verification
- Hotel-standard linen and towel presentation check
- Supply and amenity completeness confirmation
- Appliance and fixture functionality review
- Photo confirmation report sent before check-in
Protecting the Condition and Value of Your Units
We don't just clean and leave. We monitor each unit's condition over time — flagging maintenance needs, tracking damage patterns, and ensuring problems are escalated before they reach your guests.
Damage Detection & Maintenance Escalation
Beyond verifying service quality, we actively monitor the physical condition of each property — identifying damage, wear, and maintenance needs that require your attention. Every finding is classified, photographed with timestamps, and escalated to you so you can act before it affects a future guest or the property's long-term value.
- Damage detection with timestamped photo evidence
- Guest-caused vs. normal wear-and-tear classification
- Maintenance need identification and escalation
- Condition trend monitoring across multiple visits
- Actionable alert delivered before next check-in
Visibility and Control Across Your Entire Portfolio
For property managers running multiple units, operational control means knowing the status of every property, coordinating services across locations, and scaling without losing consistency. GoWell provides the systems and communication layer that makes multi-property STR management predictable.
Calendar Integration & Auto-Scheduling
We sync with your booking platform so every checkout auto-triggers a service. No manual requests, no missed cleanings, no coordination overhead.
- Airbnb, VRBO & Booking.com integration
- Automatic turnover scheduling
- Same-day schedule adjustment capability
- 365-day availability
Service Status & Portfolio Reporting
Every completed service generates a status report confirming the unit is guest-ready — including supply levels and a service summary. This is your operational visibility layer: you always know the current status of every unit in your portfolio without making a single call.
- Service completion confirmation per unit
- Supply and amenity level status report
- Guest-ready confirmation before every check-in
- Monthly operational performance summary
Multi-Property Operations Management
Managing multiple units across different locations requires coordinated logistics and consistent execution at scale. GoWell assigns teams by geography, handles simultaneous turnovers, and maintains the same operational standard across every property — regardless of volume.
- Team assignment by location and availability
- Simultaneous multi-unit turnover management
- Dedicated point of contact for your portfolio
- Volume pricing and SLA guarantee for portfolio plans
